Team A - Kean University Bookstore

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on December 26, 2024

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Kayla Fleming

Xiangbo Zhang

Johary Gilles

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Introduction

The use of Management Information Systems is a critical factor in the success of operating a business. In this report, we explore how the Kean University Bookstore, Kean Spirit BN College, utilizes information systems to enhance operational efficiency; such as inventory management and the processing of transactions, and how it enhances the overall customer experience. Through the examination of real-world applications, this report seeks to uncover the benefits and challenges associated with adopting innovative technologies. The ultimate goal is to provide actionable insights that guide the bookstore in strategically leveraging technology to optimize its supply chain performance, improve customer satisfaction, and maintain a competitive edge in the evolving educational retail landscape. The Kean University Bookstore is located on the Kean University campus in Union, New Jersey. It acts as a standalone bookstore for the university and its students, ...

Acknowledgements

Team A would like to acknowledge, and thank, the Kean University Bookstore’s store manager, Ms. Tina Hart. She has been working for the Kean Bookstore since 2020, but has been with their parent company, Barnes and Noble College, for twenty years. Ms. Tina kindly provided us with an overview of the store, as well as thoughtful insights into the store's operations. We have continued to keep in touch with Ms. Tina and are excited to showcase the final report to her!

Analysis

The Kean University Bookstore is integral to the academic and campus life of students and faculty. Understanding its operational technologies, including hardware, software, and support systems, is crucial for analyzing its structured and dynamic processes. This analysis also includes exploring how new technologies and policies could enhance the bookstore’s effectiveness. Hardware Visual from CMA POS User Guide The bookstore utilizes various hardware components for efficient operations. Point-of-sale systems, equipped with touchscreens, barcode scanners, and receipt printers, facilitate transactions. Servers manage inventory and support online store operations, while employee workstations handle administrative tasks. Mobile devices, such as tablets and handheld scanners, assist with inventory tracking. While the current systems are effective, upgrades like integrating IoT-enabled smart devices or RFID technology for real-time inventory tracking cou...

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